Q: Will you drop me off at my hotel or the address I enter in the booking form? A: Yes, all our Budapest Airport taxi transfer services are door-to-door. We always transport you directly to the address you specify in your booking, whether it's a hotel, office, or private address.
Q: Will other passengers be traveling with us in the vehicle? A: No. We provide private transfers only. The vehicle is exclusively for your use. A private transfer means: no other passengers in the vehicle; door-to-door service; fixed and all-inclusive pricing.
Q: When should I book my transfer with budtransfer.com? A: Although you may book even just a few hours before your travel, we advise booking as soon as possible, but at least 24 hours in advance. During peak season, we receive many reservations and require time to professionally prepare for your private transfer service.
Q: What is the luggage capacity of your vehicles? A: The luggage capacity of each vehicle is shown in Step 2 of the online booking process. For example, a regular car has capacity for up to 4 passengers, 4 regular-sized bags, and 4 pieces of hand luggage. If you have any doubts about whether your luggage will fit in the vehicle, please upgrade to a larger vehicle.
Q: I'm traveling with a baby/child. Do you provide baby/child seats? A: We have baby seats and child seats available. If you book a last-minute transfer (less than 12 hours before the scheduled pickup), in very rare cases due to unforeseen circumstances (e.g., vehicle substitution), we may not be able to provide a baby seat/child seat. If you are not willing to travel without a baby/child seat, we strongly recommend bringing your own.
Q: What is the price of your Budapest Airport transfer service? A: Please begin making your booking by selecting the route you need. In Step 2 of the online booking process, you will see available vehicles and prices for your transfer.
Q: I cannot find my destination in your online booking system. A: Please contact us and describe the service you require.
Q: Do you charge extra for debit or credit card payments? A: No, we do not charge any additional fees for debit or credit card payments. You can pay securely via our website. The payment process is SSL secured, we do not have access to your card details, and the process is conducted directly between you and the bank.
Q: Is it necessary to provide my mobile number when booking? A: Yes. It is crucial that you provide a mobile number where we can reach you upon your arrival in Budapest. This is very important so we can contact you and you can contact us as well. Should you encounter any issues at the airport—such as getting lost, luggage delays, or immigration problems—you should inform us via our emergency number and/or your driver's mobile number so we are aware of the situation. We may also call you if the driver has been waiting for an extended period and we need information about your status. It is essential that the mobile number you provide belongs to you (the passenger) and not to a travel agent or relative who is not traveling with you.
Q: Where will I meet the driver when I arrive? A: After you have collected your luggage and are ready to leave the airport, please call your driver. The driver will pick you up at the designated taxi lane in front of the terminal.
Q: What can I do if I cannot see my driver? A: If you cannot locate or recognize our representative at Budapest Airport or your driver in the lobby of your hotel (or in some cases, in front of the hotel), please call the emergency number provided in your booking confirmation. You may also have the driver's direct mobile number.
Q: What should I do if my flight is delayed and I arrive at Budapest Airport later than the time I specified in my booking? A: Flights are monitored for delays to ensure your driver will be waiting for you at the correct time. However, to assist your driver's coordination, if your flight is announced as delayed, please immediately inform your driver or our local dispatch center. You can find the emergency number on the booking confirmation you receive instantly after completing the online booking process.
Q: Can I receive an invoice? A: Yes. If you pay the transfer fee to the driver, please ask your driver for an invoice after your payment. If you pay the transfer fee during your online booking process, the invoice is included in your booking confirmation email.
Q: I am a travel agent and want to pay in advance for my clients. How can I do that? A: We accept bank transfers (under special conditions), debit or credit cards, and PayPal payments from travel agencies and tour operators.
Q: Do you accommodate large groups? A: We can provide minibuses and coaches for groups upon request.
Q: When will the driver pick me up from my hotel? A: In Step 3 of the online booking process, you can select your requested pickup time from your hotel. The driver will collect you at this specified time.
For more details, visit our terms and conditions.